Broadly, my research interests are in the areas of Marketing and Organizational Behaviour. In Marketing, my research interests include Consumer Behavior, Services Marketing, Internet Marketing, Cross-cultural Marketing and Rural Marketing. In Organizational Behaviour, my interests include Educational Leadership, Socio-Technical Design systems and Organizational Culture. I am passionate about studies in Services Quality, with specific focus on Quality Management in Education. This has been my doctoral reaserch area, and I shall always continue working on this.
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Conceptualizing Total Quality Management in Higher Education Sahney, S., Banwet, D.K. and Karunes, S. By The TQM Journal Vol.16, No. 2, Emerald 145-159 (2004)
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Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education Sahney, S. By International Journal of Educational Management Vol. 30, Issue, 3, Emerald 326-353 (2016)
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A SERVQUAL and QFD Approach for Total Quality Education in the Indian Context: A Student Perspective Sahney, S., Banwet, D.K. and Karunes, S. By International Journal of Productivity and Performance Management Vol.53, No.2, Emerald 143-166 (2004)
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Enhancing Quality in Education: Application of Quality Function Deployment-An Industry Perspective Sahney, S., Banwet, D.K. and Karunes, S. By Work Study Vol. 52, No. 6, Emerald 297-309 (2003)
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Conceptualizing Consumer Trust in Online Buying Behavior: An Empirical Inquiry and Model Development in Indian Context Sahney, S., Ghosh, K. and Shrivastava, A. By Journal of Asia Business Studies Vol. 7, Issue 3, Emerald 278-298 (2013)
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Critical Success Factors in Online Retail An Application of Quality Function Deployment and Interpretive Structure Modeling Sahney, S. By International Journal of Business and Information Vol. 3, No. 1, Academy of Taiwan Information Systems Research 144-163 (2008)
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A Comparative Assessment of Performance of Select Institutes of Higher Education: Application of Analytic Hierarchy Process and Data Envelopment Analysis Sahney, S. and Thakkar, J. By Quality Assurance in Education Vol. 24 Issue 2, Emerald 278-302 (2016)
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Delighting Customers of Management Education in India: A Student Perspective Sahney, S. By The TQM Journal Vol.23, No. 6, Emerald 644-658 (2011)
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Delighting Customers of Management Education in India: A Student Perspective, Part II Sahney, S. By The TQM Journal Vol.23, No. 5, Emerald 531-548 (2011)
- Co-Principal Investigator
Ph. D. Students
Debananda Bindhani
Area of Research: Diffusion studies: Interdisciplinary
G Sathish
Area of Research: Emotions in Organizations
G Sathish
Area of Research: Emotions in Organizations
K Maria Vinu
Area of Research: Quality Management in E-Learning
Kunal Singha
Area of Research: Manufacturing, Supply Chain, Quality
Manisha
Area of Research: Marketing
Neeti
Area of Research: Marketing
Rabin Roy
Area of Research: Entrepreunership
Sudipt Kumar
Area of Research: HR and OB
Sweta Saroj
Area of Research: HR and OB
MS Students
Sangeeta Sarbajna
Area of Research: Business Ethics
